GioBiz

Account Deletion

Version 2026-10-10 · Last updated: 10 October 2026 · For everyone who uses GioBiz

How deletion works

Deleting a GioBiz account is a request we complete within 30 days. It does not happen the moment you ask. We first check that the request really comes from you, so nobody else can delete your shop.

How to ask

  1. Business owners: in the app, open Settings → Delete my account, press Ask GioBiz to close my account, then Yes, send the request. You will see that the request was sent, and we contact you within 7 days to confirm before anything is deleted.
  2. Everyone else — staff, riders, logistics and warehouse users, job seekers, people who ordered through a shop link — or anyone who cannot sign in: email us.
Email a deletion request

What to put in the email

  1. The phone number and email on your GioBiz account.
  2. Your business name (if you have one) and your role.
  3. Whether you want only your own login deleted, or the whole business and everything in it.

If you bought from a shop and want your details removed, you can also ask the shop directly — the shop controls its own customer records.

What we delete

Your profile and login, business settings, products and photos, your public shop, customer records, credit records, staff records, messages, identity check results and ID photos, job and talent profiles, and any other personal data linked to the account.

Some records the law requires us to keep — sales, payments and tax records — are kept for the legal period (up to 7 years) and then deleted. We may also keep a record of the deletion request itself, and anything needed for an open fraud case or dispute until it is settled.

Backups

Copies of deleted data can remain in our backups for a short time. They disappear as old backups are replaced.

Timeline

We reply within 7 days and complete a verified deletion within 30 days. If we cannot delete something, we will tell you what and why.

More detail: Privacy Policy · Data Retention Policy