Refund Policy - GioBiz

What this policy covers This Refund Policy applies to GioBiz subscription fees only (for example, the Pro plan) — the amounts you pay to GioBiz for access to the software. It does not cover goods or services that a business sells to its own customers using GioBiz. Those sales are handled by each business directly (see Section 8).

GioBiz is a software service operated by Henmack Integrated Technologies Ltd (RC 9537539). This policy explains when and how subscription payments to GioBiz are refunded.

1. What is free

Installing the GioBiz app (Add to Home Screen) is free, and creating an account is free. GioChat and shipment tracking are free for your customers and recipients. Nothing is charged for these, so there is nothing to refund. Paid plans include the Standard, Pro, and Premium tiers and the operation plans (Business Operations, Logistics, Dispatch, Warehouse, and Rider) — refunds for those are covered below. Prepaid credits are covered in Section 2.

2. Paid subscriptions and credits

Paid plans are billed in advance, either monthly or yearly.

7-day money-back guarantee New paid subscriptions (Standard, Pro, Premium, Warehouse, Logistics, Dispatch, or Rider) include a 7-day money-back guarantee. If you are not satisfied, email us within 7 days of your first payment for a full refund. Renewals and partial (unused) periods are non-refundable. You can cancel anytime to stop future billing and keep access until the end of the period you have already paid for.

Credits are non-refundable once spent Prepaid credits are digital goods. Once a credit has been spent (on AI, identity verification, or extra capacity) it cannot be refunded. If you have an unspent credit balance and believe you were charged in error, contact us within 7 days of the purchase and we will review a refund of the unspent portion to your original payment method. Credits obtained free (via a plan allowance, trial, or promotion) carry no payment and are not refundable.

3. How to request a refund

Email support@giobiz.com with:

The email address on your GioBiz account
Your payment date and reference (or bank transfer details)
A short reason (optional, but it helps us improve)

We respond within 5 business days. Approved refunds are returned to the original payment method or bank account; the time it takes to reach you depends on your bank or payment provider.

4. Cancelling your subscription

You can cancel at any time from your account, or by emailing support. When you cancel:

You keep access until the end of the period you have already paid for.
You are not charged again after cancellation.
Cancelling does not, by itself, trigger a refund of the current period (except within the 7-day window above).

5. Failed, duplicate, or wrong charges

If you are charged twice for the same period, charged after cancelling, or charged in error, we refund that amount in full, regardless of the 7-day window. Contact us with the payment reference and we will correct it.

6. Chargebacks and disputes

If something looks wrong with a charge, please contact us first — we can almost always resolve it faster than your bank. Raising a chargeback with your bank before contacting us may lead to your account being placed under review or temporarily suspended while the dispute is reviewed, and to any credits granted for the disputed payment being reversed (clawed back). Disputes are handled in line with our payment provider's (Monnify) dispute timelines and Nigerian payment rules.

Subscriptions received through a promotion, trial, or free-period offer (for example, a launch promo) carry no payment and are therefore not refundable. If a promotional period converts into a paid plan, the 7-day money-back guarantee in Section 2 applies to your first payment.

8. Goods sold by businesses on GioBiz

Important GioBiz is the software a business uses to run its operations — it is not the seller of that business's products. If you bought goods or a delivery service from a business that uses GioBiz, any refund or return for those goods is between you and that business, under that business's own refund/returns terms. GioBiz does not process, hold, or refund payments made directly between a business and its customers.

9. Changes to this policy

We may update this Refund Policy from time to time by posting a new version on this page. The "Last updated" date at the top shows when it last changed. Continued use of a paid plan after a change means you accept the updated policy.

10. Contact

Questions about a payment or refund:

Email: support@giobiz.com
Operator: Henmack Integrated Technologies Ltd (RC 9537539), Lagos, Nigeria