Find quick answers below or reach our team directly. We respond fastest on WhatsApp.
GioBiz is a business operating system for African commerce. It gives you a vendor app to manage your shop, orders, staff, and payments — plus a public customer store link that anyone can open without installing anything.
It is built for business owners (shops, boutiques, food vendors, service providers), logistics companies, dispatch operators, and riders in Nigeria and West Africa.
Go to giobiz.com/register and pick your role (Business Owner, Rider, or Customer). Follow the 7-step signup — it takes about 3 minutes.
After signup, your account goes into a brief review. We approve new accounts within 24 hours and notify you by email and WhatsApp.
GioBiz is a Progressive Web App (PWA). You don't need to go to any app store. Just open giobiz.com in Chrome (Android) or Safari (iPhone), then tap "Install GioBiz App" when the banner appears.
On Android: tap the banner or go to Browser menu — "Add to Home Screen". On iPhone: tap Share — "Add to Home Screen".
Yes. All new Business Operations accounts start with a 30-day free trial — no credit card needed. You get full access to every feature during the trial.
Rider accounts have no trial period but cost less. See our pricing page for the full breakdown.
We accept direct bank transfer. Transfer the subscription amount to our account, then tap "I've Paid" in the app and enter your reference number. Our team confirms and activates your account within 2 hours (business hours).
Bank details are shown inside the app on the Billing / Subscription screen.
A suspension usually means your subscription has expired or a payment was not confirmed. To reactivate: make a bank transfer for the subscription amount and WhatsApp us your name, business name, and payment reference.
We reactivate accounts within 2 hours of confirmed payment during business hours.
Simply stop renewing — there are no long-term contracts. Your account stays active until the current subscription period ends, then it expires. Your data is retained for 90 days after expiry in case you return.
To permanently delete your account and all data, go to Account — Delete Account inside the app.
Ask the customer to open giobiz.app/track and enter their GioBiz tracking ID (starts with GBZ-). If tracking is not showing updates, the status may not have been updated yet by the rider or dispatch team.
From your vendor app, you can manually update the order status to push a notification to the customer.
In the app, go to Settings — Staff and tap "Add Staff". Enter their name and role (Manager or Sales Rep). They'll receive a login invite. Staff can be assigned to specific branches or have app-wide access depending on their role.
Yes. Sales (Shop Sales) work offline and sync automatically when you reconnect. However, features that need real-time data — like live order tracking, sending WhatsApp notifications, and viewing new Other Sales orders — require an internet connection.
Orders can be edited before the rider picks them up. Go to the Orders tab, find the order, and tap "Edit". Once an order is marked "Picked Up" or "In Transit", you'll need to contact support to make changes.
Go to giobiz.com/lo-register to register your logistics company. Fill in your company details, CAC number (optional), and contact info. Your registration will be reviewed and approved within 48 hours.
Once approved, you'll receive access to the Logistics Operations portal and Dispatch portal.
Riders open giobiz.com/join-rider on their phone to apply. Once approved, they use giobiz.com in standalone mode (install it to their home screen) and log in with their rider credentials.
Riders see only their assigned pickups and deliveries — they don't see financial or business data.
On the tracking page, a customer can tap "Open GioChat" and enter their phone number. If their number matches the sender or receiver number on the shipment, they get full chat and live map access.
If the number doesn't match, they get basic tracking status only — a privacy protection so strangers can't access someone else's shipment details.
Yes. GioBiz currently uses one account per service. To run Business + Logistics + Dispatch under a single Gmail inbox, use Gmail's + alias feature:
yourname+bo@gmail.comyourname+lo@gmail.comyourname+dlo@gmail.comAll emails arrive at your normal yourname@gmail.com inbox automatically. Each account is independent — separate subscription, separate teams, separate data. To switch services, sign out and sign back in with the matching alias.
Multi-service single-login is coming soon. This is the current workaround.
Standard (free): core shipment creation, basic waybill (no logo or signature), basic tracking, rider assignment, basic COD recording.
Pro: branded waybill with your logo, signature and stamp · all 7 document types (Commercial Invoice, Packing List, Manifest, Delivery Note, Receipt) · customer auto-fill picker · full Warehouse module · client self-tracking links · rider performance reports · revenue reports · client statements · automated WhatsApp / SMS notifications · pricing calculator.
Current pricing on giobiz.com/pricing.
Open your operator portal (Logistics or Dispatch) → see the 💳 Your Subscription card. Bank transfer details are shown there (PWA + web only). After paying, tap the WhatsApp button to notify admin with your proof of payment — Pro activates within 24 hours.
GioBiz installs as a web app (Add to Home Screen) — there's no Play Store or App Store app yet. Open giobiz.com in Chrome to see the bank details and complete the upgrade there.
Currently no — each service is billed independently at its standard rate. Multi-service bundle pricing is being considered for a future release. If you operate more than one service today and want to discuss pricing, WhatsApp us.
Yes, but only via admin. WhatsApp us with both the source email and the destination email, plus the reason for transfer. We process transfers within 24 business hours.
You'll see a red banner on the subscription card 7 days before expiry. Tap "💬 Notify admin / Renew on WhatsApp", attach your payment proof, and admin extends within 24 hours.
After expiry there's a 7-day grace period (3 days for trial accounts) during which you keep full access. After grace, the account is suspended until renewal.
Three common reasons:
+alias (e.g. yourname+lo@gmail.com), sign in with the exact alias you registered with.If none of these — try password reset on the login page, or WhatsApp us with your business name + the email you used.
Inside the app: Settings → Delete Account → confirm. The account becomes inaccessible immediately and your personal and business data is permanently deleted from our active systems (except records we must keep by law, chiefly financial/tax), in line with the Nigeria Data Protection Act (NDPA) 2023.
If you can't access the app, email support@giobiz.com with proof of identity (business name + registered phone).
If you lost access to the email but still have your phone, contact admin for an email recovery / transfer — we can preserve your subscription + data under your new email.
Bank transfer only for now. Bank details are inside your operator portal — Settings (LO) or Overview top (DLO) → 💳 Your Subscription card. After paying, tap the "💬 Notify admin / Renew on WhatsApp" button with your payment proof. Admin activates Pro within 24 hours.
GioBiz installs as a web app (Add to Home Screen) — there's no Play Store or App Store app yet. Open giobiz.com in Chrome to see the bank details and complete the upgrade there.
Paystack inline payment is coming soon (web/PWA only).
You get a 7-day grace period (3 days for trial accounts) after expiry. Full access continues. Daily reminders are sent via email + WhatsApp + in-app notification.
After the grace period ends, the account is suspended. Pro features lock. Standard features remain accessible. Pay to reactivate within 24 hours of confirmed payment.
Your data is preserved regardless — nothing is deleted on expiry.
Every order gets a tracking code: GB-XXXX for BO orders, GBZ-XXXXX for LO/DLO shipments.
Share the link giobiz.app/track?id=YOUR-CODE with the customer. They see live status, rider name, ETA, and (Pro only) a live map showing rider position.
The link works without any app installation. Just open in any browser.
On any tracking page (giobiz.app/track/CODE), the customer can sign in with Google or via an emailed sign-in link. After signing in they can chat directly with the rider assigned to that order.
Both rider and customer get message notifications. Chat closes 7 days after delivery — data preserved but read-only.
Use it to coordinate exact drop location, gate codes, "I'm in a meeting come back in 10 min", etc.
Check your spam folder first — we send from support@giobiz.com via Brevo. Whitelist that address.
If still missing, the SMS fallback may have failed too (SMS only operates 8am-9pm WAT for MTN numbers currently). WhatsApp us with your email and we'll manually verify.
Tip: Gmail "Promotions" tab catches a lot of transactional emails. Look there.
Most common cause is a stale browser cache. Hard-refresh: Ctrl+Shift+R (Windows / Linux) or Cmd+Shift+R (Mac). Or open DevTools → Network tab → check "Disable cache" → refresh.
If it persists, sign out and sign back in. Then WhatsApp us a screenshot if the issue remains.
The same fix applies to the app on phone — sometimes the PWA caches an old version. Closing and reopening the app forces an update.
Frontend: Cloudflare (giobiz.com) — a fast global edge network, close to Nigeria.
Backend: Cloudflare Workers (Africa + Europe edge) for low latency in Nigeria.
Database: Supabase (PostgreSQL), protected by row-level security and per-account tenant isolation.
Photos / files: Cloudflare R2 (S3-compatible, in EU). Encrypted in transit + at rest.
We never sell or share your data. NDPA 2023-compliant retention: data preserved while your account is active, deletion option in Settings.
Our support team is on WhatsApp Mon–Sat, 8am–8pm. Average response time is under 15 minutes.
💬 Chat on WhatsApp